HT Syndication
Gurugram (Haryana) [India], April 2: Following a successful launch of its motor insurance claims initiative Assured Delivery Program (ADP) in 100 cities, Policybazaar has now introduced the service with 200 garages in 186 cities across India through its insurance partners. The program focuses on addressing common consumer pain points such as, delays in claims settlement, repeated follow-ups and frequent garage visits among others. The initiative is designed to simplify and streamline the claims experience for policyholders all over the country.
Under this program, customers receive end-to-end support through a dedicated point of contact who assists them throughout the claims journey. The service ensures time-bound vehicle repairs, cashless claims, free pick-up and drop, and regular updates on repair progress consolidated into a single, seamless experience. Additionally, minor repairs involving claims below ₹50,000 are completed within seven days, with all repaired electrical and mechanical parts coming with a warranty (as per respective insurer's terms & conditions). Together, these features make the claims process faster, simpler, and stress-free.
So far, nearly 30,000 customers have benefited from a more reliable and efficient claims experience through the Assured Delivery Program. From Kashmir to Kanyakumari, policyholders across the country will soon be able to settle motor insurance claims without uncertainty or inconvenience. The initiative, launched in 2024, reflects the company's commitment to making motor insurance claims more transparent, customer-centric, and efficient.
Key Features of the Assured Delivery Program
A standout feature of the program is the dedicated relationship manager assigned to Policybazaar motor insurance customers. From vehicle pick-up to repair completion and claims formalities, this single point of contact supports customers at every step. Regular updates on repair status and claim progress ensure complete transparency.
Eligible policyholders also benefit from complimentary pick-up and drop services as per insurer terms and conditions. Vehicles are collected from the customer's home or a preferred location and safely returned post-repair, eliminating logistical hassles during an already stressful time.
Designed exclusively for customers who have purchased motor insurance through Policybazaar, the program has quickly established itself as a benchmark for seamless, transparent, and dependable claims settlement.
Commenting on the expansion, Sandeep Saraf, Business Head, Motor Insurance Renewals and Customer Experience, Policybazaar.com, said, "Expanding the Assured Delivery Program to 200+ cities marks a significant step toward simplifying motor insurance claims. The service is built to address common pain points such as repair delays and lack of timely updates. With assured timelines, cashless claims, and continuous customer support, the overall experience improves significantly. We remain committed to scaling this initiative further and making claims more transparent and hassle-free for policyholders across the country. Our focus is to ensure deep penetration in Tier 3 & beyond cities and to ensure that we are available for our customers across the country."
The Assured Delivery Program serves as a strong example of Policybazaar's customer-first approach. The company plans to further expand the servcie in the near future and set new benchmarks for seamless claims in the motor insurance claims ecosystem.
More importantly, the program also enables cashless claims for all Policybazaar motor insurance customers as per insurer t&c, removing the need for out-of-pocket expenses at workshops. Overall, ADP is aimed at delivering greater convenience, reliability, and peace of mind to vehicle owners.
About Policybazaar
As India's one of the largest insurance brokers, Policybazaar is committed to making insurance accessible, transparent, and personalised for every Indian and global customer. Since 2008, Policybazaar has empowered over 80.5 million registered users, issued 49.3 million policies, and helped protect 9 million families against death, disease, and disability.
With a dominant market share of over 93% in India's digital insurance aggregator space and over Rs 15,000 crore in annual premium collection (FY24), Policybazaar works with 50+ insurance partners offering products across health, life, motor, and corporate insurance. The company supports customers with 24/7 digital assistance and an on-ground team of 6,000+ insurance advisors, ensuring a seamless experience across all touchpoints.
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